Returns and exchange details

I take pride in my work and put 100% into what I do. However, if you're not satisfied with your order or it arrives faulty please contact me within 7 working days of receiving your order to arrange a refund.

Once parcels have been sent out, please understand that the responsibility for their carriage and delivery lies with the mail/delivery company. I am in no way responsible for customs charges but I do my best to ensure that all appropriate paperwork is filled in to try and mitigate this.

If you receive damaged goods please contact me via email ([email protected]) with proof of damage (photograph) so that I can either send a replacement or I can send you a copy of proof of postage to enable you to make a claim from the delivery company.

If your goods do not arrive within a reasonable time please contact me and I can send you a copy of proof of postage to enable you to make a claim from the delivery company.

The item to be returned must be returned in it's original unused and resalable condition, in it's ORIGINAL packaging and clearly marked as a return to it's country of origin. Return postage is the buyers responsibility and you must obtain proof of posting. Once the item has been returned and is in a re-sale-able condition, I will issue a full refund via your original payment method within 12 days of receiving the item back or resend new items depending on the customers decision. 

Please understand that custom orders are non-returnable unless they are faulty.
If you have any questions about an item you're interested in please get in contact before you buy.
​
Thank you! x