Otter heart decoration
A heart shaped ceramic hanger decoration measuring approx 7.3cm across. This single sided otter design is reprinted from an original watercolour and hangs upon natural bakers twine. Please note there is no makers mark on this product.
The Important Bits~
Please note that due to being a one woman show I post twice a week, on a monday and thursday so keep this in mind when expecting your despatch notification. Orders outside of the UK have a slightly longer lead time but I am to despatch within 7 working days
Some Items may arrive in separate packages, this does not affect your postage cost but obviously items may arrive at different times.
Orders sent in Large letter size or smaller will be sent 2nd class via Royal Mail, orders above this size will be sent 1st class via Royal Mail.
Please make sure your PayPal postage address is correct at time of purchase.
I gladly accept returns
Contact me within: 7 days of delivery
Dispatch items back within: 10 days of delivery
I do no accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Returns and exchange details
I take pride in my work and put 100% into what I do. However, if you're not satisfied with your order please contact me within 7 working days of receiving your order to arrange a refund.
Once parcels have been sent out, please understand that the responsibility for their carriage and delivery lies with the mail/delivery company.
If you receive damaged goods please contact me within 48 hours, with proof of damage (photograph) so that I can either send a replacement or I can send you a copy of proof of postage to enable you to make a claim from the delivery company.
If your goods do not arrive within a reasonable time please contact me and I can send you a copy of proof of postage to enable you to make a claim from the delivery company.
The item to be returned must be returned in it's original unused and resalable condition, in it's ORIGINAL packaging and clearly marked as a return to it's country of origin. Return postage is the buyers responsibility and you must obtain proof of posting. Once the item has been returned and is in a re-sale-able condition, I will issue a full refund via your original payment method within 12 days of receiving the item back.
Please understand that custom orders are non-returnable unless they are faulty.
If you have any questions about an item you're interested in please get in contact before you buy.